To be eligible for a return, the item must be in
the same condition as you received it, unworn,
unused, with tags attached, and in its original
packaging. You will also need the receipt or other
proof of purchase.
To initiate a return, you can contact us at
info@holzwerk-shop.com. Please note that returns
must be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is accepted, we will provide you
with a return label and instructions on how and
where to ship the package. Items returned to us
without a prior return request will not be
accepted.
If you have any questions about returns, you can
contact us at info@holzwerk-shop.com.
Damage and Problems
Please inspect your order upon receipt and contact
us immediately if the item is defective or damaged,
or if you received the wrong item, so we can
evaluate and resolve the issue.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as
perishable goods (e.g., food, flowers, or plants),
custom-made items (e.g., special-order or
personalized items), and personal care items
(e.g., beauty products). We also do not accept
returns of hazardous materials, flammable liquids,
or gases. Please contact us if you have any
questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale
items or gift cards.
Exchanges
Returning the item you received is the fastest way
to receive the item you want. If the return is
accepted, you can purchase the new item as a
separate purchase.
European Union – 14-Day Cancellation Period
Notwithstanding the above, you have the right to
cancel or return your order within 14 days without
giving any reason if the goods are shipped to the
European Union. As stated above, the item must be
in the same condition as you received it, unworn,
unused, with tags attached, and in its original
packaging. You will also need the receipt or other
proof of purchase.
Refunds
We will notify you once we receive and inspect your
return and let you know whether the refund has been
approved. If approved, you will receive an automatic
refund to your original payment method within 10
business days. Please note that it may take some
time for your bank or credit card company to
process and post the refund.
If more than 15 business days have passed since we
approved your return, please contact us at
info@holzwerk-shop.com.